100% Satisfaction Guarantee

At Kaaeris, we want you to be completely satisfied with your custom products. If you’re not in love with your purchase, you have 30 days to:

  • Request a return, in which we will adjust your formula and send you new remedies free of charge.
  • Return your order for a full refund.

To be eligible for a return, your items must be in their original containers, and you will need your receipt or proof of purchase.

To initiate a return or refund, please contact us at enquiry@kaaeris.com.

If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Exceptions/Non-returnable Items

Please note that we cannot accept returns on sale items.

What if my product was damaged when I received it?

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.

What is the validity of gift cards?
Gift cards are valid for 1 year from the date of purchase.

For any further assistance, please reach out to us at enquiry@kaaeris.com.